Reference

Privacy choices for Indonesia accounts

Your account, wallet records and device activity are handled under this Privacy Policy before you open the lobby for Live Casino, Aviator or Bingo.

DANA recordsOVO checksGoPay wallet logsQRIS receiptsWIB support
Browse lobby Read FAQ
pelanet4d Privacy choices for Indonesia accounts
CONTACT ROUTES

Reach our privacy team from Indonesia

Fast privacy contact matters when you notice an unfamiliar login, an old wallet record or a wrong profile detail. We keep privacy routes separate from promo chat so your request goes to staff who can check account data. Include your login name, registered mobile number and the payment method involved, but never send your password or one-time codes.

Team online

Live chat privacy queue

Open live chat from your account menu between 09:00 and 23:00 WIB and choose Privacy Request. We may ask for your login name, last DANA, OVO, GoPay or QRIS reference, and the date of the concern.

Email request record

Send privacy questions to [email protected] with the subject Account Privacy Request. Email works well for correction, access or deletion questions because you can attach a screenshot with sensitive numbers covered.

WhatsApp account check

Use the WhatsApp link inside your logged-in help panel for urgent privacy checks. Our team answers in WIB hours, verifies your account step by step, and will not ask you to share your password.

ACCOUNT CARE

Account privacy controls we apply

Privacy controls work only when they match real account behaviour. We review login patterns, wallet requests, cookie choices and support history together, so your request can be handled without exposing more data…

Account data collected

We collect profile details you submit, login timestamps, device type, IP region, wallet references and support messages. These records help us confirm that the person asking about DANA, OVO, GoPay or QRIS activity is connected to the account.

Cookie and device controls

Cookies keep your session active and help spot repeated failed logins. On Android Chrome, go to Settings, Site settings, Cookies to adjust them; on iPhone Safari, use Settings, Safari, Advanced, Website Data.

Payment privacy checks

Wallet records are matched against the account name, payment rail and transaction time. We keep enough detail to handle disputes, but we avoid asking for full wallet screenshots unless a masked image is needed.

Security review steps

If a login looks unusual, we may pause account changes while we check device history and recent wallet activity. This protects your profile while keeping the privacy request tied to evidence we can verify.

Data retention periods

We keep account and payment records only as long as needed for wallet checks, legal duties, dispute handling and security review. When a record is no longer required, we remove it or detach it from your account.

Change or deletion requests

You can ask us to correct your mobile number, update profile details or review stored device entries. Some records linked to payment review cannot be removed immediately, and we will explain the reason in plain language.

Privacy questions before you join

Before you open an account, you should know what data we collect, why we keep it and how to reach us. These answers focus only on privacy handling for your account, wallet activity, device use and support contact. If your question needs account-specific checking, contact us through live chat or privacy email.

We collect the details you enter during account setup, including login name, mobile number and wallet-related references. We also record device type, login time and support messages so we can protect your account and answer privacy requests.

We keep payment references to match wallet activity with your account, confirm transaction status and review disputes. The record usually includes payment rail, time, amount reference and account link, not your full wallet access credentials.

Yes. Contact live chat during 09:00 to 23:00 WIB or email [email protected]. We will verify your login name, registered mobile number and recent wallet reference before sharing account-related data we can release.

Send a correction request from your logged-in help panel or by privacy email. We may ask for a masked DANA, OVO, GoPay or QRIS reference to confirm the account before changing profile details.

Cookies can record session status, device type and page actions, including game lobby access. We use this to keep you logged in, reduce repeated security checks and investigate account issues when you report unfamiliar activity.

You can request deletion, and we will remove or detach data where allowed. Some account, payment and security records may need to stay for dispute review, legal duties or account protection, and we will explain what remains.

Only staff assigned to privacy, account security, wallet checks or support escalation can access your request. They see the records needed for the case, such as login history, support messages or masked payment references.

Related Pages

pelanet4d Indonesia Register pelanet4d Login About Us pelanet4d Casino